06-11-2012 20:53
Well this is annoying enought to cancel a subscription...
I signed up on my laptop. Watched first film on iPad. All good.
Then using media PC on TV wanted to watch a film but needed to remove laptop from devices. Not really an issue but annoying all the same. Oh, and quality of stream was worse than NetFlix and LoveFilm, but put up with it. Like watching a pirate move from the 90's 🙂
Hotle tonight. Can I watch on the iMac in the room? No. Just a black screen. Same happened on media PC so assume it is the device limit. Remove iPad from device list. Still doesn't work. OK, I've got my iPad with me. Goes to watch film..."You have already used up your monthly allowance for adding new devices on your NOW TV account" Useless.
I wanted to like NOW TV as LoveFilm and NetFlix have such crap streaming selections - but they at leat work. I've had zero technical issues on a number of deivces with those services. Why can't this be just as easy?
Solved! Go to Solution.
09-11-2012 21:48
Dear Glenda,
as you can see in the previous post, you can only make one device change per month. It looks as though you have done this and so you can add a new device as this will be another change.
Please do let me know if you have any further questions.
Regards
Kathrin
NOW TV Team
06-11-2012 21:23
@Anonymous User wrote:
Well this is annoying enought to cancel a subscription...
I signed up on my laptop. Watched first film on iPad. All good.
Then using media PC on TV wanted to watch a film but needed to remove laptop from devices. Not really an issue but annoying all the same. Oh, and quality of stream was worse than NetFlix and LoveFilm, but put up with it. Like watching a pirate move from the 90's 🙂
Hotle tonight. Can I watch on the iMac in the room? No. Just a black screen. Same happened on media PC so assume it is the device limit. Remove iPad from device list. Still doesn't work. OK, I've got my iPad with me. Goes to watch film..."You have already used up your monthly allowance for adding new devices on your NOW TV account" Useless.
I wanted to like NOW TV as LoveFilm and NetFlix have such crap streaming selections - but they at leat work. I've had zero technical issues on a number of deivces with those services. Why can't this be just as easy?
Hi Glenda,
Sorry to hear that you have had trouble with the service, But thank you for posting.
Could you please try the steps outlined in this post and get back to us.
Thanks,
Si,
NOW TV Team.
06-11-2012 22:24
07-11-2012 12:58
I don't think you have understood the issue. it isn't that I can't play movies, it is that only two devices are allowed and I can't add anymore - even though I've deleted the listed devices.
On another laptop now. Try to watch a film and I get a red banner with: "Your device limit has been reached. Manage your devices at nowtv.com/account/device" - which is an invalid URL BTW. Correct URL has an s on the end of devices. Was this service even tested?!
So what do I see listed in My Devices? One mobile device. That's it. The second slot is empty.
I know you need to ensure that the service isn't abused, but come on, this is 2012. People have laptops, tablets, Smart TV, Xbox etc.
08-11-2012 19:53
Rubbish service. Cancelled
09-11-2012 21:48
Dear Glenda,
as you can see in the previous post, you can only make one device change per month. It looks as though you have done this and so you can add a new device as this will be another change.
Please do let me know if you have any further questions.
Regards
Kathrin
NOW TV Team
24-04-2013 21:46
Hi
i had the same problem like others. monthly limit reached to add another computer. just bought the new laptop to watch movies online,unfortunately previous attempt on other device stop me from adding another device. Please help, thanks
kas
@Anonymous User wrote:Dear Glenda,
as you can see in the previous post, you can only make one device change per month. It looks as though you have done this and so you can add a new device as this will be another change.
Please do let me know if you have any further questions.
Regards
Kathrin
NOW TV Team
25-04-2013 11:37
Hi Kasper,
Thanks for getting in touch with your query, sorry to hear that you have reached your device limit.
We have reset your devices for you so you should be all good to go.
Enjoy the movies!
Regards,
Michael
NOW TV Team
12-10-2013 14:34
Could you please reset my device as well. I cannot use my new computer to watch at this moment, which is tempting me to cancel my account. Thanks
12-10-2013 15:56 - edited 12-10-2013 15:57
Hi mnop,
Thanks for getting in contact with us.
Unfortunately, a device reset requires us to ask you some security questions, which means you will need to contact us via live chat for us to investigate. However, please bare in mind that you are allowed four devices registered simultaneously and one change to those devices every 30 days.
Regards,
Aaron
NOW TV Team