30-05-2023 20:58
I have just paid for NowTV and downloaded the macOS player to start watching. Whenever I try to watch content I get the following JavaScript error:
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Uncaught Exception:
Error: ENOENT, dist/src/certs/[voucher code removed]-crt.pem not found in /Applications/NOW TV Player.app/Contents/Resources/app.asar
at notFoundError (ELECTRON_ASAR.js:114:19)
at Object.fs.readFileSync (ELECTRON_ASAR.js:516:9)
at readAndDecrypt (eval at <anonymous> (/Applications/NOW TV Player.app/Contents/Resources/app.asar/dist/src/electron.js:18:1), <anonymous>:16836:354)
at makeOptions (eval at <anonymous> (/Applications/NOW TV Player.app/Contents/Resources/app.asar/dist/src/electron.js:18:1), <anonymous>:28892:1315)
at handleOvpRequest (eval at <anonymous> (/Applications/NOW TV Player.app/Contents/Resources/app.asar/dist/src/electron.js:18:1), <anonymous>:28892:1594)
at EventEmitter._electron.ipcMain.on (eval at <anonymous> (/Applications/NOW TV Player.app/Contents/Resources/app.asar/dist/src/electron.js:18:1), <anonymous>:16855:1609)
at emitTwo (events.js:125:13)
at EventEmitter.emit (events.js:213:7)
at WebContents.<anonymous> (/Applications/NOW TV Player.app/Contents/Resources/electron.asar/browser/api/web-contents.js:266:13)
at emitTwo (events.js:125:13)
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Then click 'OK' (the only option) and get the following error:
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Uncaught Exception:
TypeError: Cannot read property 'show' of null
at Timeout.setTimeout [as _onTimeout] (eval at <anonymous> (/Applications/NOW TV Player.app/Contents/Resources/app.asar/dist/src/electron.js:18:1), <anonymous>:16853:207)
at ontimeout (timers.js:469:11)
at tryOnTimeout (timers.js:304:5)
at Timer.listOnTimeout (timers.js:264:5)
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I have tried uninstalling and reinstalling the player multiple times. Running as admin user as well. Nothing seems to work. Any ideas? Would like to be able to watch the content I'm paying for 😞
30-05-2023 22:03
Honestly? Avoid the player on macOS if you can, many users have issues. It is far better to use NOW on many other devices. You can nevertheless contact the support team by clicking on the green Chat online button near the top of the page here.
30-05-2023 23:10
Ensure you are using the most up-to-date release of MacOS.