Since you’ve posted this elsewhere in the forum your best to stick to one thread at a time…..
For customer support you can always send them an email. Address in the below picture.
FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.