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melcy
Advocate

now tv boost - still have ads

hi i have purchased boost but still seeing adverts. anybody else have this problem?

5 REPLIES 5
gavs82008
Legend 5
Legend 5

@melcy 

Boost can take up to 4 hours to activate. You will need to log out and back in on your device. 
Unless are you watching live TV? Which will never not have adverts. 

https://help.nowtv.com/article/what-is-now-boost

FYI that I do not work for NOW, just a NOW customer trying to help
melcy
Advocate

hi thankyou and no its not live tv. have had a few days now but never logged out and back in - will give that a go!

Saint1976
Elite 3

@melcy are they ads for 3rd party products or trailers for Now content? If it's trailers, you can't get rid of them with or without Boost Membership.

Proximo
Advocate

It’s an absolute joke and an insult to people paying for boost! For me an additional payment should remove add’s altogether and I was absolutely furious when I found they still included trailer adds, even more annoyingly I’d signed up for a 6 month contract I couldn’t escape from 😭. My six months are just about up and I won’t be returning to Now TV. 
They need to highlight better that trailers are still included or provide an option for an extra quid or so to remove these also.

Sorry I know my gripe is pathetic but I feel like I spend the best of my life with adverts and trailers forced upon me and tonight it has pushed me over the edge and I need to vent 😅

gavs82008
Legend 5
Legend 5

@Proximo 

What wouldn’t bother me as much if they provided a Skip feature and if you have boost to skip the promo for NOW content. Speaking of which they do say this in their information page about ads on NOW.

https://help.nowtv.com/article/can-i-watch-without-ads

FYI that I do not work for NOW, just a NOW customer trying to help