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Kevin3521
Advocate

Viewing pin

I am watching via my Apple TV and it keeps telling me to enter my viewing PIN because I have chosen to due to an age restriction. However I’ve never put an age restriction in place and any information I find says that I shouldn’t be asked for a viewing PIN if I don’t play live channels. How do I get rid of this? I’m already paying for a service full of ads and now this viewing PIN being asked constantly. This app is so ghetto it would be easier to just watch stuff for free on any website

2 REPLIES 2
redchiz1
Champion 2

Check the settings in My Account as advised here:

https://help.nowtv.com/article/what-is-a-viewing-pin

gavs82008
Legend 5
Legend 5

@Kevin3521 

See the thread you posted in.

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Why-do-we-need-a-PIN-if-no-children-i...

FYI that I do not work for NOW, just a NOW customer trying to help