Northumberland

[Granny]

Granddaughter set up NOW NOT me can’t get through to human to explain and ask for refund and cancel firstly £6.99 taken on 2nd then a pending £9.99 ?? Help please

[gavs82008 · Accepted solution]

@Granny 

Have a look through this thread. Sounds like the entertainment offer for 6 months was taken and this comes with a free trial of boost and cinema then £6 and £9.99 unless cancelled. This is explicitly mentioned in the offer and the offers T&C
https://community.nowtv.com/t5/Account-Billing/i-have-been-charged-for-cinema-and-boost-which-i-do-n...

[RoyB]

@Granny 

 I’m not clear if this is something you asked her to do for you, or something she did off her own bat?

if the latter, better lock up your credit cards 😛

Or maybe she was just trying to get you the Entertainment deal, and didn’t know to cancel the two ‘offers’ that come with it?

Wow, we oldies except to get stiffed by these things, but if a granddaughter gets caught out, there is absolutely no chance for the rest of us 😢

But to get your money back you (or your granddaughter) need to go on Live Chat, and explain to a person who actually works for Now what has happened here, and that you would like a refund:-

https://help.nowtv.com/article/how-to-contact-now

Use ‘Get in Touch’, and do not use ‘Get Help Quicker’. It won’t.