Membership cancellation

[Anonymous User]

I’m VERY upset I got a now tv free trial and after 1 day it stopped working and my account says I don’t have a membership and it says to go on my apple subscriptions and there’s no subscription and it’s not a direct debit but they’ve just taken £30 out my account on a Saturday night, I can’t ring them either and I’ve not authorised the payment because I changed my bank card too! Help me someone! 

[gavs82008 · Accepted solution]

@Anonymous User 

When you go to your account on line, not on Apple Subscriptions. Does is show any active memberships?

https://www.nowtv.com/gb/account/membership

You can also use this link to determine if there is a duplicate account with the same payment details.

https://help.nowtv.com/article/find-an-account

[Anonymous User]

I’ve gone onto my account online and it says I have no active memberships or upcoming payments or that I’ve made any recent payment at all, but the money still came out! 

[gavs82008]

@Anonymous User 

Use the second link to see if there are any duplicate accounts. 

Jump onto live chat to get it sorted out. 
Make sure you click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

[Anonymous User]

I did, there is no duplicate account 

[gavs82008]

@Anonymous User 

Then use the link in the above post to speak with staff. 
Hope you get it sorted.