20-12-2023 21:22
Hi, my broadband plan was £23 per month unknown to me it went up two months ago to £46 how do I now change it to a more cheaper plan? I am a disabled single mother financially struggling is an understatement x
Solved! Go to Solution.
21-12-2023 12:27
Sounds like the discounted rate came to an end, granted you should have been given an email about the contract coming to an end.
To get it sorted you need to call the broadband team. No broadband staff have ever came on the forum in my entire time of using it.
Make sure to be signed in to get the number to call.
https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract
21-12-2023 12:27
Sounds like the discounted rate came to an end, granted you should have been given an email about the contract coming to an end.
To get it sorted you need to call the broadband team. No broadband staff have ever came on the forum in my entire time of using it.
Make sure to be signed in to get the number to call.
https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract
03-01-2024 19:17
ive had the same... i phoned up to cancel... got told on the phone its cancelled... get home and find its renewed
03-01-2024 20:23
See your thread that you created for a couple of replies.
https://community.nowtv.com/t5/Account-and-Billing-Broadband/liars/td-p/617051
23-12-2023 1:22
@Sabrina86 wrote:I am a disabled single mother financially struggling is an understatement x
If you are on any form of benefits, you may be entitled to a social tariff.
Most ISP's provide them, and you do not need to stick with your current ISP.
Social tariffs: Cheaper broadband and phone packages - Ofcom
29-12-2023 10:29
From what i know not many people are aware of the heavily discounted "social" tarrifs, and this needs highlighting
there is another guide here : https://www.ispreview.co.uk/index.php/2022/08/a-quick-guide-to-uk-social-tariffs-getting-broadband-f...