06-05-2020 15:33
I signed up for a special offer 6 month sports pass @£19.99month from February 21st just before the Covidvirus situation- live football and other sports are no longer available.
Where do I stand on this? - I'm paying for no service, how do I get a refund or stop the direct debits coming out of my account - unable to get help from Chat because that is closed.
Solved! Go to Solution.
07-05-2020 8:33
You can cancel any now TV pass at any time and it continues to the end of the period you paid for*. Its USP is no contract.
*prepaying for 3 months plus is a different situation, so for those who buy season passes or use multi month vouchers this does not apply.
06-05-2020 16:48 - edited 06-05-2020 16:48
Cancel the pass.
As for getting a refund, you could have cancelled it before 21 march or 21 April, so you are unlikely to get a refund. Fwiw I cancelled mine on 15th march.
06-05-2020 18:06
07-05-2020 8:33
You can cancel any now TV pass at any time and it continues to the end of the period you paid for*. Its USP is no contract.
*prepaying for 3 months plus is a different situation, so for those who buy season passes or use multi month vouchers this does not apply.
07-05-2020 16:31
Direct Debit that's a new one as Now TV only accept payment by debit or credit card
07-05-2020 17:21
I cancelled online then received email confirming cancellation - I have Sky Sports up to 21 May 2020 🙂