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GT1
Advocate

‎12-08-2023 7:50

Live Chat

  • Is there a way to access Live Chat with an actual person? I can only see 'get help quicker' which is just a Bot with standard multiple choice questions. Can't see any option for any other Live chat but may be missing something...
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4 REPLIES 4
gavs82008
Legend 5
Legend 5

‎12-08-2023 8:14

@GT1 

Yes, you need to click “chat online” within the green box from this link. Avoid “get help quicker” as that’s the bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
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Ade
Advocate

‎02-03-2024 17:05

@GT1 Good evejing

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gavs82008
Legend 5
Legend 5

‎02-03-2024 19:48

In response to Ade's comment

@Ade 

Not sure why you posted ‘good evening’? 🤔😜

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend

‎02-03-2024 22:29

In response to gavs82008's comment

@gavs82008 @Ade 

On a thread from last year!

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.