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Important Community Announcement

As of June 18, 2024 the NOW UK community forum will permanently close. We want to thank you for being a part of the NOW UK community and for your continued support. For any support queries, please visit the NOW help site, social channels, and assiste...

Simon-J by Community Manager
  • 6 replies
  • 5 thanks

Old Equipment

Hi. This is my first post, so please be kind.I've had now tv for some years now using a black box.The remote control buttons are now failing, can I upgrade the equipment FOC or do I need to buy it all again, which is at the moment not an option for m...

Can't get calls

Okay, so this is just a saga now. I switch to now broadband 5 weeks ago and am still having problems recieving phonecalls on the landline. I've had 3 engineers out, and called the technical help line lots. They tell me now it's with the back office, ...

BBC I Player App no longer available

I have a now stick and have been watching BBC IPlayer for a while without problems but yesterday I had a message saying there was a problem I followed the directions to un--install the app andre-install but the app was no longer available, Help pleas...

Quoted broadband contract price wrong

So hey I was given an email to say my contract was due to end and that my new contract would be £24.99 instead of the old contract price which was £30.00 so I renewed and was promised £24.99 but when I go to my payments and bills it says my next mont...


Hello beautiful people, I currently have BT with Now however the aerial quality slips when I try to split with the bedroom.  Is there a type of freesat that works in the same way as a BT box with Freeview that you can watch the freesat alongside Now?...

Entertainment offers

I have twice this week tried to sign up on offers shown for entertainment passes. One offer was £1 and month for 2 month,that offer disappeared as I checked bank details. When I tried again there was an offer of £4.99 a month for 2 month but again th...

Broadband failing

HELP my broadband keeps losing signal, it works fine but then suddenly drops all signal then reboots and is fine. i've had now tv broadband for nearly 2 years now so I know it's not a teething problem so it needs to be fixed asap.i can't call the con...

Error message when putting in code after reset

I've reset my now tv stick set it all up and it's given me the code went onto now entered the code shown and it keeps telling me there is a problem please try again I've tried so many times it's not working please help