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Resolved! Overdue payment yet bill states paid

I recieved an email stating my bill is not paid and that I have 7days to pay this or my services will be cut off. It states on my account it was paid December 3rd. No bill due to January 3rd. What is going on?

Default username and password in 2024?

In 2024, and NOW still uses default username and password on their modem? Not even a "Change your password now" prompt? What the horrible security practice this is. Even Virgin Media do better in this front. Is provisioning a secure password and prin...

Resolved! Now password

Hi, i was asked for my Now services password on a call today (sounded like offshore), the agent said without it they are unable to assist me.  I rang back again and different agent said the same.Is this correct verification protocol ? I dont recall b...

Zippo by Newbie
  • 3 replies
  • 4 thanks

Phone line not working.

I need urgent help. I am 80 as is my fife. We both have multiple health issues. Our landline phone has been inoperational  for most part of March. I have reported this and spoken to them 3 times, but they have not done anything to resolve it.  PLEASE...

Resolved! Change my home address on my account

Hi,How can I change my old home address to my new address? Account settings won't let me, how do change it?All I want to do update my address Thanks Tony.. 

Resolved! Do I need boost

About 2 years ago I signed up for Sky sports on a special offer to watch F1 and it was in 1080p with no boost. I've signed up again last month to watch F1 and it comes with 1 free month of boost which I have now cancelled. Do I need boost to watch sk...

Jay3 by Mentor
  • 4 replies
  • 5 thanks