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Dead_Gipsy
Advocate

‎09-10-2021 4:13

Why adverts?

Why am i getting shown advertisements before a movie i've selected from the library. This is a PAID subscription, as in i pay to not see adverts, at least youtube has a skip function after a couple of seconds and that is free

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4 REPLIES 4
RoyB
Legend

‎09-10-2021 8:08

Are you sure these are adverts, and not promos for shows carried by Now?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
This week, I are genrally been watching epsidoes on my Sasmung TV
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Dead_Gipsy
Advocate

‎09-10-2021 10:58

In response to RoyB's comment

Unless there's a show or movie called Colgate, Go Compare or Pandora jewellery then no. 

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gavs82008
Legend 5
Legend 5

‎09-10-2021 13:03

In response to Dead_Gipsy's comment

@Dead_Gipsy 

This has been discussed to death on the forum. 

It’s simple and nothing we can do. If you don’t want to watch third party adverts you have to take boost.

 

https://help.nowtv.com/article/can-i-watch-without-ads

FYI that I do not work for NOW, just a NOW customer trying to help
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redchiz1
Champion

‎09-10-2021 13:06

In response to gavs82008's comment

@Dead_Gipsy Are the adverts just shown before the movie starts, or do they appear during it also? 

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