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Anonymous User
Not applicable

Now Tv error message



Yesterday I changed my password for now tv and I am now receiving an error message when trying to access the app ‘Network problem- sorry we couldn’t connect you to Now’ even though I am connected to a network. Appears to be a technical error, please can someone advise how to get this working ? 

Legend 5
Legend 5

Hi @Anonymous User 


What playback device are you using with the error message ?


Does it effect all your playback devices when watching NOW ?


Have you tried temporary disconnecting the power to your playback device and Router ( even if the Router is running ok).


If you have mobile internet data can you temporary test with your mobile data using your phone has a wifi hotspot.


Also who is your ISP ?