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Anonymous User
Not applicable

No internet

No internet for over an hour now in Wigan/Manchester. I work from home yet and this is really annoying!! Rang the line to be told I would have to wait!! Not good enough! 

Legend 5
Legend 5

@Anonymous User 

Not much we can do here as we are just customers like you. Keep calling the team until it’s sorted. 

FYI that I do not work for NOW, just a NOW customer trying to help

@Anonymous User @gavs82008 


Not much they can do either - both you and Now are in the cold, dead, hands of BT Openreach.


But I will keep banging on that Now is domestic broadband, which WFH exposes the limitations of; and in fairness, the limitations of many other suppliers of domestic broadband.


If my BT landline goes down, though it will automatically cutover to cellular in just under three minutes. a service good enough for the 24/7 remote tech support I provide, which the landline alone wouldn’t be.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.