Landline not working

[Sheila]

I have been trying to contact now regarding my landline,  have tried all telephone numbers and there is nothing regarding phone lines. Have sent emails to complaint department but yet nobody wants to get back. So frustrating. Where is customer service for this company.

[gavs82008]

@Sheila 

Use the number provided in this link as it states they deal with landline issues too.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

[Sheila]

Thanks for that,  this is the number I keep ringing and all is about broadband.

[Sheila]

Finally got through had to via the sales team who kindly put me through to the technical team. Engineer now on the way. Thanks for your help. 

[Disabled-Bea]

Hi Sheila, am having same problems..am a vulnerable person waiting for my pendant alarm to be connected and the NOW agent i spoke with just wanted to know how old my phone was and to take photos of the phone and wall socket...explained i was mobility reduced and she just didn't really understand...have sent a complaint to NOW ...

[Sheila]

I rang the sales department and they put me through to the technical team. Mine was a fault with the grey box outside my front door. Hope this is helpful

[RoyB]

@Disabled-Bea 

Now have a special service for the disabled and/or vulnerable:-

https://help.nowtv.com/article/contact-now-accessibility-team

and under this link is a lot of help, where I think you will benefit from:-

Contact our Accessibility team

Available 8am-8pm, 7 days a week.

 

Call on 03303 323 031

The people who (wo)man this number, different from any of the other Broadband Help numbers, should I hope be better trained to understand your issues and to respond to them.

[Disabled-Bea]

Thanks Roy, have rang this no. and also completed the form online...they say line is active!!

[Disabled-Bea]

Hi Roy8, thank you did finally get thru to Accessibility and appt was made for Wed for engineer to call to check line at property...but within 2 hrs, had an open reach engineer was at my door!!! Amazing...he fixed new socket onto wall and provided me with the new landline no. which I hadn't been notified of...changed ethernet cables as the one provided by Now was too short...so am grateful for the advice on here and for phone responses by NOW agents who responded to get me an urgent referral to OpenReach

[Sheila]

Glad your all working again