How to see whonis using account

[Louise79]

Hello I am trying to watch now tv but ots saying I can't due to being used by someone else but I have not given any info out to anyone and can't seem to change password 

Any help would be appreciated 

[gavs82008]

@Louise79 

See this link. Are you trying to swap devices or did you stop watching and try watching on another device?

https://help.nowtv.com/article/managing-my-devices