How to request an engineer

[Johnboy]

I have signed up to now broadband and the kit is being sent out I just recently moved into an address and the previous tenant has destroyed the master socket how can I request an engineer? Thanks in advance 

[gavs82008 · Accepted solution]

@Johnboy 

You need to call the broadband team. Make sure to be signed in and use the ‘How to get in touch’ drop down.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

[Johnboy]

Thank you for your reply. Upon further inspection of the property it appears I have another master socket that has ports for phone and WiFi so hopefully I will not need an engineer.

Once again thank you for your reply

[chilli2]

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@Johnboy wrote:

Thank you for your reply. Upon further inspection of the property it appears I have another master socket that has ports for phone and WiFi so hopefully I will not need an engineer.

Once again thank you for your reply

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Unless its the same router  you wont be able to use it as phone sockets do not have ports for  ( or) Wifi built in , unless you mean a mains socket like this: https://www.screwfix.com/p/lap-13a-2-gang-sp-switched-wi-fi-extender-2-1a-1-outlet-type-a-usb-charge...

[RoyB]

@chilli2 

2.4GHz only. And it can only extend the WiFi from a router that is in turn plugged into a real Master Socket.

@Johnboy can you post a photo of what you have found that you think is a (the?) Master Socket, so that we can hopefully identify it?