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Anonymous User
Not applicable

‎24-09-2020 22:15

Has anyone else been offered a smart stick to replace the white box for free ?

Hi all 

I got an email today from Now TV ? 
saying that my white Now box is going to be switched off and that they will send me a free stick to replace it ?

when I got to the check out to order my stick it said my card will be charged £24:99 ?

has anyone else been offered this ?

is it correct or is it a con ?

sounds like a con as they are saying it’s free but  in small print say they are charging me £24:99 ?

 

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6 REPLIES 6
Anonymous User
Not applicable

‎25-09-2020 16:29

Its free but I cant seem to get thru to get mine just says error

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RoyB
Legend

‎25-09-2020 17:59

@Anonymous User 

 

Did you follow the instructions in the email, to the letter?

 

Is there a special login you should use, or a code in the email that discounts the price to zero, and you have to put that in?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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Anonymous User
Not applicable

‎26-09-2020 17:15

I've received the same offer and can see the small print you are concerned about. Not yet gone ahead with this 

 

 

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Anonymous User
Not applicable

‎26-09-2020 17:42

In response to Anonymous User's comment

Click here to see the wording 

 

This is the screen you're taken to when you click on the link. 

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RoyB
Legend

‎26-09-2020 22:17 - edited ‎26-09-2020 22:18

In response to Anonymous User's comment

@Anonymous User 

 

Did NowTV supply a voucher code?

 

If so, does that make the £24.99 message go away?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0
Anonymous User
Not applicable

‎27-09-2020 12:33

In response to RoyB's comment

I contacted them on chat and they did offer a code however it didn't work. I got a red error message when applying it. 

They've emailed me and we're currently trying to sort something out. 

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