@FrazzleDazzle
On various devices with a browser, use fast.com to see what speeds you are really getting over WiFi, and if you can, also measure the speeds you can get over a wired Ethernet connection, and check if you get the same buffering problems over Ethernet.
But as it’s not just Now affected, your best bet is to discuss these results with Fleur Telecom.
A nominally decent speed dragged down by constant buffering could be outside interference, from electrical equipment or neighbour’s WiFi, or a poor WiFi signal from your router, or contention, of which ‘worse at weekends’ is indicative.
Youe ISP should be able to walk you through all of this, to narrow things down and hopefully resolve them.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
