Broadband

[Broad]

anyone’s broadband down

[schnapps]

Hi @Broad 

What's your location ?

Over on Sky Twitter it seems there is an outage in the Leicester LE3 post code area.

[Gill78]

Mine, been like it a few weeks. Nothing's connecting properly but it says it's fine when I do the checks. There was a mast down, need to check about that. 

[RoyB]

@Gill78 

Broadband doesn’t go over masts.

[gavs82008]

@RoyB 

Unless it’s a mobile provider for unlimited data being used in the router?

The only thing I could think of.

[RoyB]

@gavs82008 

I think if someone mentions broadband, not qualified by anything else, we would take it to mean Now broadband.

It would be a bit unfair to come on here and moan about some other company’s broadband, wouldn’t it? 😛

[Carl210989]

Hi I am a new customer but the broadband connection is down but the phone line works  does the engineer need to come back out or do I need to contact now ? 

[gavs82008]

@Carl210989 

Use this link to confirm the status of your broadband.

https://help.nowtv.com/article/having-trouble-with-your-broadband

Assuming you have turned your router off and on again?

You could always give the team a call to determine if its something that can be sorted via a visit. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

• Give us a call on 08007591213 to speak directly to a NOW advisor.

[Anonymous User]

Broadband has been down since 11am yesterday (4th Oct) in Warrington. Is this the same for anyone else?

[gavs82008]

@Anonymous User 

Use the information from the post up from yours 😄