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sassylou12
Newbie
‎20-05-2023 23:17

unable to cancel boost membership

i would like o cancel my boost subscription as i no longer need it and there is no option to cancel anywhere on my account, i cant cancel payments as that option not available either so im being charged monthly for something i dont use ive been trying to cancel for over 6 months now i want to cancel my subscription  please help 

p.s ive been to my bank to cancel, ive changed cards also ive even tried changing payment details anything to stop being charged!!!! 

0
2 Replies
gavs82008
Legend 5
Legend 5
‎21-05-2023 9:55

@sassylou12 

Where did you take out the membership to begin with?

If it was on the app then it’ll be on the App Store such as iTunes or Google Play etc.

FYI that I do not work for NOW, just a NOW customer trying to help
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RoyB
Legend
‎21-05-2023 14:44

@sassylou12 

Boost as in Now Boost, or Boost as in TalkTalk Boost?

If the latter, you need to talk to TalkTalk, as you are paying through them.

Looking at the charges on your card or bank statement, what are the references given? NOW, or SKY, or what?

And if you asked your bank to stop these charges, and they didn’t, they owe you back every penny they paid out on them from the date you asked the bank to stop the charges.

But first, let’s find where they are coming from.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.