13-10-2021 10:29
Hi All,
I am new to NowTV, signed up for broadband about a month back.
I have been monitoring my broadband speed since installation and see that download speed does not go beyond 34/35 mbps whereas my contract guarantees it to be a minimum 40 mbps.
Any suggestions on what should be the next course of action ?
Many thanks
13-10-2021 10:58
Hi @Anonymous User
I am guessing you have tried splitting the 2.4ghz and 5ghz networks on the NOW Hub 2 Router settings ?
Get in touch with NOW Broadband and if they can't resolve it within 30 days you should be able to leave NOW for another provider without incurring penalties.
13-10-2021 11:10
Thanks for your response! Really appreciated.
I will try splitting the networks to see if that helps.
Best regards,
13-10-2021 11:17
Hi @Anonymous User
I am assuming you have the instructions to split the two wifi networks on the Hub 2 Router ?
Here's the contact details to reach out to the NOW Broadband Team if there is no improvement with the wifi speeds and wifi stability after splitting the two 2.4 & 5ghz wifi bands.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
13-10-2021 13:42
I have split the networks and it made no effect. I have also reset the device to make sure.
I wil contact them on the link you provided for next steps.
Many thanks!