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plahiri
Observer

New to NowTV boradband. Speed lower than contracted

Hi All,

I am new to NowTV, signed up for broadband about a month back.

I have been monitoring my broadband speed since installation and see that download speed does not go beyond 34/35 mbps whereas my contract guarantees it to be a minimum 40 mbps.

 

Any suggestions on what should be the next course of action ?

 

Many thanks

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4 Replies
schnapps
Legend 5
Legend 5

Re: New to NowTV boradband. Speed lower than contracted

Hi @plahiri 

 

I am guessing you have tried splitting the 2.4ghz and 5ghz networks on the NOW Hub 2 Router settings ?

 

Get in touch with NOW Broadband and if they can't resolve it within 30 days you should be able to leave NOW for another provider without incurring penalties.

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plahiri
Observer

Re: New to NowTV boradband. Speed lower than contracted

Thanks for your response! Really appreciated.

I will try splitting the networks to see if that helps.

Best regards,

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schnapps
Legend 5
Legend 5

Re: New to NowTV boradband. Speed lower than contracted

Hi @plahiri 

 

I am assuming you have the instructions to split the two wifi networks on the Hub 2 Router ?

 

Here's the contact details to reach out to the NOW Broadband Team if there is no improvement with the wifi speeds and wifi stability after splitting the two 2.4 & 5ghz wifi bands.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

plahiri
Observer

Re: New to NowTV boradband. Speed lower than contracted

I have split the networks and it made no effect.  I have also reset the device to make sure.

I wil contact them on the link you provided for next steps.

Many thanks!