TV Guide Disappeared!!

Anonymous User · ‎27-10-2016

Hi,

I am new to Now TV having purchased a smart box earlier this week. All was great, really impressed however this morning have gone to watch the freeview channels and find that on the main first screen, the TV Guide option along with "Home" and "Best of Catchup" have all disappeared?!? Only giving me the "My Apps", "App Store" and "Settings" options. Have tried to reset and turn it on and off again but no luck!

Am I doing something wrong or do I have a faulty box?

Help!

Andy · ‎27-10-2016

@Anonymous User

Welcome to the forum.

Not seen any reports of that issue before. Try a forced software update to see if it helps.

Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly

Home (x5) FF (x3) REW (x2)

If done correctly a Secret Screen will appear (if it doesn't, press home to go back to the start and try again). Choose Update software and allow it to run (even if it reports the same version as you already have).

Anonymous User · ‎27-10-2016

Hi Andy,

Thanks for your response. Unfortunately, I've tried that and had no luck!

I know we have quite a poor internet connection occasionally but wouldnt have thought that would remove the options?

Andy · ‎27-10-2016

@Anonymous User

Ah, now you mention it when you say they are missing do you mean the screens are there but they are blank rather than the actual menu options are missing? If so the Home and Catch Up do populate from the Internet and on odd occasions I've noticed the tiles are blank when for some reason the box doesn't populate them over the Internet. For me, just going into the NOW TV app and back out sorts it, but if you have intermittent net issues that could explain it.

Are you able to watch NOW TV fine? Have you tried rebooting the router?

Anonymous User · ‎27-10-2016

Nope the actual menu options are missing. I would upload a picture but I'm not at home at the moment.

Now TV through the My Apps section seems to all be working fine.

Andy · ‎27-10-2016

@Anonymous User In that case I've not seen anyone else with that issue. The only other thing I can suggest is a factory reset from the settings menu. If that doesn't work you might need to wait for a member of the NOW TV Team to pick up your post and see if they can investigate. Good luck! 🙂

Anonymous User · ‎27-10-2016

Thanks!! Fingers crossed!

Anonymous User · ‎01-11-2016

Hi @Anonymous User

Sorry for the delay in getting to your post.

Just wondering if you managed to get this resolved ?

Cheers

Andy

jobbie8 · ‎02-11-2016

My wife had 4Seven on this morning, I noticed it wasent in HD so I went to select 4Seven HD but all the HD channels had gone apart from BBC to Ch5. Vintage TV and Viva had gone too.

So I did a channel scan. Found 150 channels, usually it's around 170 channels. so the box has lost the local HD Mux?

Then when coming out of the tuner menu the box showed this...

Netflix and Amazon???

I turned the box on and off but I get the same thing.

Anonymous User · ‎03-11-2016

Look's like the box has been put into developer mode @jobbie8, then those app's have been added on.

Anonymous User · ‎05-08-2017

Worked for me thanks for the advice I found looking at your forum 😁😁😁😁

Anonymous User · ‎06-12-2017

I just had the same thing happen when i turned on this morning. Followed your instructions to force a software update and now my home page has appeared and live tv is working.

Useful tip

Thanks

@Andy wrote:
@Anonymous User

Welcome to the forum.

Not seen any reports of that issue before. Try a forced software update to see if it helps.

Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly
Home (x5) FF (x3) REW (x2)

If done correctly a Secret Screen will appear (if it doesn't, press home to go back to the start and try again). Choose Update software and allow it to run (even if it reports the same version as you already have).

Anonymous User · ‎03-07-2020

This actually did work for me but press home first then home 5 times ff 3 and rw 2 and then update worked first time thank you 🙂

Victor368 · ‎24-05-2023

That worked for me. Tv guide now returned!! Thank you!

jobbie8 · ‎03-11-2016

I wouldn't have a clue how to do that. The screen just went to that menu after trying to tune Freeview channels.
I did a factory reset, now everything is fine.

Anonymous User · ‎29-11-2016

Hey,

I have exactly the same problem, the TV guide just dissapeared...

Can it be fixed or will I have to return it?

Andy · ‎30-11-2016

@Anonymous User

Welcome to the forum. The original poster didn't reply to say if the problem was sorted or not, but if you also try a hard reset of the box and if it doesn't help, post back - with the box powered up insert a pin or bent paper clip into the reset hole at the rear and hold in until you see the box reset. You will need to re-enter your wifi and NOW TV account details afterwards.

Anonymous User · ‎02-12-2016

Thank you so much for your help, that worked and the TV guide is back!

Endre

Anonymous User · ‎09-05-2019

I have the stick what can i insert into that for my tv guide to reappear?

Anonymous User · ‎09-05-2019

Again sorry but can anyone assist in gaining freeview channels on the TV Guide section?

Just bought the NOWTV smart stick and there is no freeview channels available

schnapps · ‎09-05-2019

Hi @Anonymous User

You won't get the over the air Freeview channels with a NowTV stick, hence the reason you can't find the Freeview channels under the TV guide.

The only NowTV branded device that offered Freeview via a TV aerial plugged into the back of the box was the NowTV Freeview smart box which has now been discontinued.

This is the picture of the NowTV Freeview smart box.

Community

TV Guide Disappeared!!