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Biburybill
Mentor

Now tv smart box audio drop spoiling viewing

When using now tv app with smart now tv box if I choose entertainment or movies there is a audio drop .It's been mentioned countless times for years and not been sorted .Regards Roy 

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gavs82008
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Legend 5

Re: Now tv smart box audio drop spoiling viewing

@Biburybill 

Have a look at this link for troubleshooting. 

https://help.nowtv.com/article/troubleshooting-now-box-stick

 

If that fails set the box back to factory settings.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
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schnapps
Legend 5
Legend 5

Re: Now tv smart box audio drop spoiling viewing

Hi @Biburybill 

 

I hooked up my NOW Freeview Smart Box yesterday (which i don't use anymore) but noticed annoying random audio drop outs when watching a couple of things with my various NOW TV Memberships.

 

I seemed to have resolved it by going into the NOW Box settings and selecting Stereo, where the audio dropouts for me on the NOW Freeview Smart appears not to be happening any more from my couple hours of testing.

 

Obviously if you are using a 5.1 surround sound system with the NOW Smart Box, then this above workaround would be of no help.

Biburybill
Mentor

Re: Now tv smart box audio drop spoiling viewing

Thank you I will try your solution I am out at mo try later, Regards Roy 

schnapps
Legend 5
Legend 5

Re: Now tv smart box audio drop spoiling viewing

Hi @Biburybill 

 

From memory i went into Settings > Audio > Audio Mode > changed from Auto and ticked Stereo.

 

Left all other audio settings untouched from what i can remember.

 

It might not work in your setup, but from my couple of hours of testing on the NOW Freeview Smart box it seems to be working over my TV inbuilt speakers when watching NOW Entertainment & NOW Cinema, where i haven't noticed any obvious audio dropouts since the changes made.

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