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Ant1
Advocate

Box not working

I have the now tv box connected to my tv via hdmi lead and the broadband via Ethernet cable, however I still receive nothing so cannot even go to settings to try the recommended options. This is now a daily occurrence and before I bin it all off I want to give it one last try. Technical advice just sends me in circles so it seems like another take your money and f*** you off.

4 Replies
gavs82008
Legend 5
Legend 5

@Ant1 

What do you mean by receive nothing? Is this the smart box with built in Freeview?

Try doing a factory reset to the box.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
Ant1
Advocate

On a daily basis I open the relevant channel on my tv which is linked to my now tv box and it just says there is a problem try again later. I cannot get in to settings as the box isn’t working. However I will try the link you have given me, thanks a lot for your help as I get mine from now tv themselves.👍🏻

gavs82008
Legend 5
Legend 5

@Ant1 

Can you elaborate what channel your referring to?

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@gavs82008 

I think he means HDMI input.

@Ant1 

What colour is your box? 

Signature:-
Please do not say ‘you’ in your posting and imagine you are talking to any employees of Now. Generally, we are all customers like yourself, who can’t help with billing or other queries that only Now can answer 😞