07-12-2017 24:17
Hello,
I cancelled all of my accounts a couple of months ag, but payments are still coming out of my account. I am trying to get hold of someone at NOWTV but the CONACT US link is broken, there is no live chat available and I can't find an email address or phone number.
As far as I can tell, I haven't authorised any of these payments, and I have no direct debit or standing order set up, so they have been taken without my consent or knowledge.
07-12-2017 8:39
@Anonymous User
Welcome to the forum.
The following help page might help you track down where the payments are coming from..
https://help.nowtv.com/article/cancelled-now-tv-but-still-being-charged
Also have a word with live chat, explain what's happened and see if they can refund you, they are open 8am-midnight on the following link
https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged
I would also recommend enabling your Payment PIN in any accounts you have, this will prevent accidental or unauthorised payments in the future.