cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Anonymous User
Not applicable
‎07-12-2017 24:17

Payments still being taken after accounts closed

Hello,

 

I cancelled all of my accounts a couple of months ag, but payments are still coming out of my account.  I am trying to get hold of someone at NOWTV but the CONACT US link is broken, there is no live chat available and I can't find an email address or phone number.  

 

As far as I can tell, I haven't authorised any of these payments, and I have no direct debit or standing order set up, so they have been taken without my consent or knowledge. 

0
1 Reply
Andy
Legend 5
Legend 5
‎07-12-2017 8:39

@Anonymous User

 

Welcome to the forum. 

The following help page might help you track down where the payments are coming from..

https://help.nowtv.com/article/cancelled-now-tv-but-still-being-charged

Also have a word with live chat, explain what's happened and see if they can refund you, they are open 8am-midnight on the following link

https://help.nowtv.com/contact-us/cancelled-now-tv-but-still-being-charged

 

I would also recommend enabling your Payment PIN in any accounts you have, this will prevent accidental or unauthorised payments in the future. 


http://account.nowtv.com/payment-pin

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.

0