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Anonymous User
Not applicable

Payments still being taken after accounts closed



I cancelled all of my accounts a couple of months ag, but payments are still coming out of my account.  I am trying to get hold of someone at NOWTV but the CONACT US link is broken, there is no live chat available and I can't find an email address or phone number.  


As far as I can tell, I haven't authorised any of these payments, and I have no direct debit or standing order set up, so they have been taken without my consent or knowledge. 

1 Reply
Legend 5
Legend 5

@Anonymous User


Welcome to the forum. 

The following help page might help you track down where the payments are coming from..

Also have a word with live chat, explain what's happened and see if they can refund you, they are open 8am-midnight on the following link


I would also recommend enabling your Payment PIN in any accounts you have, this will prevent accidental or unauthorised payments in the future.

NOW are looking for users to join their Customer Feedback Group and help improve the service. If you're interested read more here and sign up.