i am having the same problem I can’t watch a 12 certificate programme before 8pm. When I enter pin it says it is invalid.
I then changed my pin number on website, entered on TV and it still says it is wrong.
I cannot get hold of customer support (all roads lead to online help which diesnt answer my problem Chat just gives me a wheel of doom i.e it doesn’t work.
NowTV, please give a simple solution to a simple question.
What device are you referring to? As you’ve replied to a post from 2020 and that user isn’t even active anymore.
You also won’t get a reply from staff because any issues like that must be through live chat (not the bot your talking about) or emailing support.
Are you clicking “chat online” within the green box?
If your hitting “get help quicker” then this is the bot.
Can you delete and reinstall the app?
If not have you tried to clear the app cache?