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Jodie
Newbie

Now tv router

You check my connection and said it’s all ok but it keeps telling me no internet connection 

2 Replies
gavs82008
Legend 5
Legend 5

@Jodie 

You’ve tagged this as the wrong item. The NOW box black is the streaming device, nothing to do with the router.

Also this is a customer to customer forum, so no staff will reply to your post. Any broadband issues you have to call the broadband team. See link for number. 
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Before you call, try unplugging the router for a few minutes. If that fails do a factory reset to the router by holding the reset button for 15 seconds.

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Jodie 

What lights are showing on the router?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.