06-05-2021 21:56
Just started using the NOW TV smart stick and the sound quality is absolutely awful. Background noise and music far too loud, voices quiet and muffled, practically unwatchable. Have adjusted the settings which have improved things a little but still very poor. From a search on this forum it looks like this is a common problem. Feel aggrieved at having paid for the device and subscription.
07-05-2021 7:25
@Anonymous User
Return the device and spend a little more to get an Amazon fire stick.
The app for me is miles better on the Amazon stick than the NOW stick.
07-05-2021 18:54
thanks @gavs82008 I’ll definitely do that but would rather NOW TV made a decent product!
07-05-2021 18:59
@Anonymous User
As much as I’d want to agree with you, it’s about time NOW have focused on their app instead of creating devices from a Roku lineup.
Thankfully since being owned by Comcast it certainly seems to be the way things are heading. Don’t see any new devices being released considering they have removed the NOW stick from the website.
08-05-2021 21:36
Have tried the NOW TV app on a Firestick (already had one) with little to no improvement. Other apps on the same tv are fine. Can only conclude it is the NOW TV app.
07-05-2021 15:08 - edited 07-05-2021 15:09
Hi @Anonymous User
When you adjusted the Stick settings did you press the star button on the NOW remote when watching some NOW content, where a Volume levelling pop up setting comes up on screen which gives you three modes to choose from.
The three Volume modes give a slightly different noise level performance.
Might be worth a try if you haven't already done it.
07-05-2021 18:52 - edited 07-05-2021 18:53
@schnapps Yep, done that and the audio settings in the main menu. Got a slight improvement compared to the original settings but still very poor 😕