17-01-2020 7:26
My smart stick remote stopped working, so I tried the one from my other stick and that doesn’t work either. The ROKU ap on my phone does work tho- any ideas how I can get the remotes working? Only got the stick in December. Thanks
17-01-2020 8:19
@Anonymous User
Have you tried doing some troubleshooting that is mentioned below?
https://help.nowtv.com/article/remote-control-troubleshooting
Where did you purchase the stick, was it with Now TV directly?
25-01-2020 20:14
The trouble shooting worked with one remote, but not the other, which has also had new batteries without success... pretty sure I got it direct with now tv