22-01-2023 16:13
Hi. I have been supplied a drateck router with VPN installed from my work so I can access my pc at home whilst working away. Standard setup these days I'm guessing with home working. After installing I've noticed that now tv (and all4 actualy) no longer works on my now and roku sticks.
I've tried support chat and email multiple times and got nowhere. Other than multiple resets and checking connection which is always fine.
Does anyone know if the presence of a VPN for work use could be the cause of this and of so how I could solve this?
Mentioned the work vpn to support and they just didn't respond.
22-01-2023 16:21
Not sure if this will be of help.
https://help.nowtv.com/article/cant-access-vpn
Otherwise best to call the broadband team using the number from the below link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
22-01-2023 16:29
Hi gavs82008.
I dont have now broadband its BT broadband and its just Now TV app that's not working. Interestingly I can watch the app on my mobile devices connected to the same router but not the sticks.
22-01-2023 16:32
Ah right I got you!
Yeah NOW are like Netflix with VPNs. In my experience a few do work but can be a bit of a pain. That being said, the second you take off the VPN it’s almost a guarantee that NOW will work.
22-01-2023 16:40
22-01-2023 18:15
Try talking to work: tell them thanks very much for the secure router, but you can't use your own stuff on it. Unless it's a work connection also and they are paying for your broadband, in which case you might be scuppered.
22-01-2023 20:46
Does the Work router plug into the BT one, or does it replace the BT one altogether?
Are you on a business account with BT, or a home - ie home ( not for work) connection?
Do you have BT Digital voice?
23-01-2023 10:19
Hi Chilli2
The router replaced the BT one all together. Initially set up with hub in bridge to the router but couldn't get the VPN to work properly.
The account is a home account. I did look at changing to business to get a static IP (they don't do static on a home account) but looking to switch to fibre in a month or two so didn't want to tie into a new contract.
we don't have digital Voice.
23-01-2023 12:12
In which case I would definitely take it up with work. It is reasonable of them to ask you to use their equipment in order to maintain a secure VPN connection. It is not reasonable for that to then prevent you from accessing other broadband services for which you are paying.
23-01-2023 13:58
Hi. unfortunately the VPN is entirely for my benefit as it allows me to work from home or client office on occasion. without i will need to work from Office/Client office. My IT are looking into it but cant fathom out what the problem is as the VPN is set purely to connect a single device (my laptop). Now's technical team are now not even responding to my emails so cant even find out what setting may be causing the issue.