Error 4008 on screen

[Genettesh]

Keep getting "Sorry, there is an error in the player" come up on the screen and in bottom right hand corner code 4008 which I know is payment issue, but payment up to date. Logged on to my account yesterday verified email address check everything was ok re payment, even unplugged smart stick and turned back it on again, fine all day yesterday, now we are getting error again, don't what else to do to clear it.

[redchiz1]

Get in touch with the TV team using the Chat online button near the top of the page here.

[gavs82008]

@Genettesh 

Have you tried unplugging your router for a few minutes?

Might sound daft, have you ensured the stick is fully updated?

Otherwise get in touch with staff using the method provided by @redchiz1 

[Genettesh]

Yes done both, chat no help as its not a human being 

[gavs82008]

@Genettesh 

Chat with a member of staff is through the link provided by @redchiz1 

You have to click “chat online” within the green box. If your hitting “get help quicker” which sounds like you are then your getting the bot.

[Genettesh]

All sorted

[gavs82008]

@Genettesh 

How did you resolve it?

Care to post it on here and mark as solution so others can see in case they are having the same issues.

[Genettesh]

Managed to get someone in the chat, had to reset the now stick and go though the whole set up process again. Hopefully it's cured it.

[gavs82008]

@Genettesh 

Don’t mark my post as a solution since i wasn’t able to help.

Post what you did on here to get it sorted then mark your post as a solution.

[Genettesh]

Hasn't cured it, error just came up again' twice in 5 mins! Going to scrap now stick and get amazon fire instead