22-09-2021 9:29
My TV is displaying there was an error in the player. I have restarted my device but it still isn't working.
22-09-2021 9:38
I've tried that but no luck
22-09-2021 9:46 - edited 22-09-2021 9:46
I am also having this issue. I have tried rebooting, disconnecting and a factory reset, still keep getting the same error with the now box
22-09-2021 9:49
It's strange, I can watch movies but not box sets.
22-09-2021 12:09
How did you fix this?
22-09-2021 12:26
I didn't. I am on with chat now. I just keep getting the same mcdonalds ad over and over again across all of the apps & the box. Can watch anything that doesnt have ads, like kids
22-09-2021 12:30
exactly the same problem here. I can watch live shows but not anything else.I have reset factory twice and unplugged wireless router etc. Can you let me know if you get any joy. Ta
22-09-2021 12:42
Glad it's not just me, been on chat all morning but they keep having me doing the same things, resetting WiFi and stick and then they keep cutting me off, so they obviously haven't got a clue!
But I have discovered that if I turn my TV off at the plug and then turn it back on I can watch one episode but when it goes to the next episode it does the error page again, so I just turn tv off and on and I can then watch another episode, I know it's a pain but hopefully they'll fix it soon!
22-09-2021 13:50
@Anonymous User @Anonymous User @Anonymous User @Anonymous User
No-one from NOW will be able to assist as this is a customer to customer based forum. You are best to report the issue directly with NOW
Live chat, by clicking "chat online".
https://help.nowtv.com/article/how-to-submit-a-complaint
Or sending an email using the address in the picture below.