@Ceera
What stick did your husband buy? Is it a Now stick, that has Now written in it, or a Roku stick with the Now app on it?
Which stick did the remote break on, the old one or the new one? You seem to have something of a high casualty rate here.
If I recall correctly, though, Roku have their own logon, different from the Now one. Going to the Roku store (no matter what the Stick is branded), it is probably asking you for your Roku details, assuming you have set some up, rather than your Now details.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
