I am new to Now TV having purchased a smart box earlier this week. All was great, really impressed however this morning have gone to watch the freeview channels and find that on the main first screen, the TV Guide option along with "Home" and "Best of Catchup" have all disappeared?!? Only giving me the "My Apps", "App Store" and "Settings" options. Have tried to reset and turn it on and off again but no luck!
Am I doing something wrong or do I have a faulty box?
I just had the same thing happen when i turned on this morning. Followed your instructions to force a software update and now my home page has appeared and live tv is working.
Welcome to the forum.
Not seen any reports of that issue before. Try a forced software update to see if it helps.
Press Home on the remote to take you to the home screen. Then do the following sequence on your remote quickly and smoothly
Home (x5) FF (x3) REW (x2)
If done correctly a Secret Screen will appear (if it doesn't, press home to go back to the start and try again). Choose Update software and allow it to run (even if it reports the same version as you already have).
Welcome to the forum. The original poster didn't reply to say if the problem was sorted or not, but if you also try a hard reset of the box and if it doesn't help, post back - with the box powered up insert a pin or bent paper clip into the reset hole at the rear and hold in until you see the box reset. You will need to re-enter your wifi and NOW TV account details afterwards.