I set up my box today and noticed in the Freeview section that BBC 1 and 2 are missing - the channels start with ITV. Scrolling through, I found BBC 1 HD and BBC 2 HD located after the Horror channel.
Ideally I'd like to have BBC 1 and 2 at the top of the EPG. Better still I'd like my regional BBC 1 and BBC 2 HD at the top of the EPG.
I can't see my local station or the non-HD versions listed anywhere in the channels found.
This box is replacing a BT YouView box which picked up the above missing channels.
Any ideas please?
Hi @Anonymous User
Running a software update seems to be fixing this for most people if you want to try that out
Start by pressing your NOW TV remote control buttons in this order:
Fast Forward x3
Then click on update software and wait for this to complete.
I recently got a NOWtv Smart Box, when looking through the freeview channel listing there are channels missing.
DAVE, E4+1 would be the ones we have noticed
Just to be clear on the setup.... all i have done is move the aerial cable from the back of the TV which does have these channels to the back of the NOWTV box and done a scan.
Any advice on the issue appreciated..
They are clearly in no rush to sort the issue, complete joke really, if it goes on any longer then they should start refunding us the difference from the standard box or give us a months free service of every package as goodwill
Hi @Anonymous User,
How close is your WiFi router to your 'smart' box? It's signals might be swamping the 'smart' boxes tuner. Another thing to look at is the coaxial lead that's feeding your smart box. Is it double shielded?