channel 4 error 008

[Gimmealook]

My channel 4 doesn't seem to be working for some reason . i have read the previous posts that say a factory reset. There is a reset button on the box that doesn't have a hole in which to put a paperclip etc. I can press it and I hear the click  and the screen goes blank then things appear again but that doesn't seem to fix i. i have done a software update too. any further advice please? i want to watch a bit of catch up tv.

[gavs82008]

@Gimmealook 

Best report directly with Channel 4 to fix the app.
https://www.channel4.com/4viewers/contact-us

[Gimmealook]

thanks. I have messaged them. on settings there is a 'factory reset' in the advanced settings, maybe I should hit that?  I'll wait for husband to return home tomorrow and we will give it a try. 

[schnapps]

Hi @Gimmealook 

Instead of a factory reset, have you tried removing the All 4 App and re add the App again (where I am assuming it's the App and not the actual channel) if you are seeing this error code message.

Here's a similar thread below with instructions.

https://community.nowtv.com/t5/NOW-Box/Channel-4-app-not-working/m-p/586964#M16383 

[Gimmealook]

I did see the post about removing the app. do i then go to the app store and add it again ? 

[Gimmealook]

I am always a little hesitant at messing with apps etc. i normally leave that for the other half but I removed it and added it and it appears to have worked.    thanks for your help

[RoyB]

@Gimmealook 

Pressing the Reset button for about 5 seconds just restarts the device.

For a Factory Reaet, press it and hold it in for at least 15 seconds.