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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Terrestrial tv

Hi I have a smart now tv box and then got my mum for xmas so she could cancel sky, however we cant get out freeview/terrestrial channel can you please help we want it all in one place for her to manage we have the black and pink box. Can you help? 

Im moving home

Hi there I have broadband and phone package through Now TV. I'm moving home within next 2 weeks. What do I do? I'd like to stay on same package and with Now TV. Thanks

Resolved! new channels

do now tv ever change the lineup in the entertainment package

Now TV Hub Two Wifi Name Change

Hi, so I changed the wifi name and password and now I cannot connect to the WiFi at all? Does anyone know what this has happened? Please help?

Resolved! Now tV box

I signed up to now TV broadband, phone and TV. The engineer installed the hub two and connected the phone line but I haven't received a TV box. Has this been sent?

I've just switched to Now TV Hub two

Hi, I switched over from Sky last night. Set up the shiny box, as per instructions. Unplugged lots of wires. Phone up and running wii fi  too. No TV. I have a wire with 2 nodes/ heads, presumably the aerial! no idea where to stick it! I just have the...

Only background noise, can't hear speech

Hi Tried to watch Now TV  last  night and couldn't hear any of the speech, I  could hear background noises, music but the main speech only very faintly, tried a few other programmes some I could hear others not!  I have reset the box, tried unpluggin...

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