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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

ITV hub & catch up not working

Is there something wrong with the itv hub as every time I try to load it an error comes up saying ‘oops something went wrong we are working on it’ both my boxes in the house say the same so I can’t see it being my box? 

Resolved! Now tv and broadband

So I have recently signed up to now tv and broadband. I assumed I would get a box that connects to the tv along with the broadband. I have the broadband box but not been given a box that I can connect to the tv so I can watch it on my tv and not my p...

now TV box has never worked from day 1 help

bought box few years ago, never got it to work ( should have taken it back to tescos at this point) tried various recommended fixes on line. There was some suggestion that i needed to change settings in my broadband set up. Unfortunately i felt uncom...

Resolved! Error 009

Black NOW TV box connected via Ethernet / Powerline adapter to router. Had to factory default box, began to setup Wired connection, Internet unavailable (Error 009). Disconnected Ethernet cable, attempted to setup wireless connection, same result (Er...

Phone an broadband not working

Since signing up to now tv I don't feel getting any benefits from this I'm paying my bills but my phoneline not working even tho they already had engineer out I don't get it my WiFi very slow feel like made mistake leaving another company as I never ...

Is the Now TV Smart Box still available

I am looking to buy another Now TV box and can't seem to find them anywhere.  There are the odd ones on Ebay and Amazon but the main retailers only have the stick in stock.  Does anyone know if this is a stock problem or are they being phased out?  

My TV - Continue Watching Not Working

Hi All, I am currently having a problem with the Continue Watching section in My TV.A few weeks back I turned on my NOW TV and there were none of the programs that I was watching.The programs are still in My TV - Watch List along with all the other p...

Voucher not applied

Hi I’ve brought new box comes with one month free pass for movies sports kids and entertainment, I set box up followed information on screen went to put code in signed in to my account and was told passes haven’t been added and to contac...

preloaded passses

hi guys can you help me please I bought a pink now tv box from ebay which said it had preloaded passes how do I make them work

Can not connect to sky q wifi

I have just got sky q system installed and can not connect now tv black box to new WiFi . Have tried the now tv advice in help but still will now connect, help please