Showing results for 
Search instead for 
Did you mean: 


⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 33 replies
  • 0 thanks

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Devices not appearing in Device Manager

Hello, I have just set up an older box which is black and although new, was from 2018.  I have had to update the software and register it in the usual way and have added it to my account and it plays movies from NOWTV. However, when I log into my web...

Resolved! Cant sign in on eetv

I cant sign in on me eetv its says that there’s something wrong with my account but i can sign in on other devices???

Amazon Prime

Okay so after having a now tv box for a while now, chuffed that Netflix was finally added, just wondering if Amazon prime is in the works of being added  as on the now tv box it mentions the roku channel store so, would my now tv account work on the ...

error code 020

HiWe're getting error code 020 for some reason, not able to view any content, any tips? TiaPs we've tried unplugging everything and hard reset of the unit , nothing seems to work

Resolved! My TV on new Now TV home page

Hi, I switched on my Now TV box and was greeted with the new, no app necessary home page. I like it but have one problem. Where has the My TV button gone? I can see watchlist, but that's not nearly as efficient as the My TV listings.  Am I being thic...

Box not working

All of a sudden, with no warning, my box has decided to stop working. All cables fine, not overheated, just stopped working.Model: 4500S/N: 56879F614082

Resolved! Now tv small box - app related question

Hi, Somehow my 10 year old daughter has managed to download 3 apps to her now tv box (she denies this accusation! but no one uses it other than her! lol)  I have tried to delete these apps but failing miserably do you know how to do this please? Than...