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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Resolved! Removing devices and enabling a forced stop on devices

Hello all, I'm trying to enable a forced stop of all the devices on my account. There is somebody using a box on my account and it isn't a box which I have bought or it having been granted access to be used on my account by me. I was hacked just over...

Now TV box not connecting to the internet

Our Now TV box and suddenly stopped connecting to the internet. We changed internet providers just under a month ago and it worked fine, now about 2 weeks later, it doesn't seem to be able to connect to it. It can find it and try and connect but won'...

Sorry, we did not recognise either your username or password

Unable to login to app on Sony TV. Frustratingly worked fine a few days before - I had to reset TV. - App reinstalled twice- Username and password doubled checked, and working on phone/PC WHAT IS GOING ON? NowTV SW seems very flaky (does work on my l...

Resolved! Making it child safe.

How do we make it so we have to put a password before purchasing a package? Our youngest daughter keeps purchasing packages that we don't want. She's costing us a fortune. 

Broadband and call not working

I have no broadband or calls at the moment can anyone help with this advised to go on to my account but can’t see any issues still shows my old address when I moved in April so no sure if this has anything to do with it but my bill has been paid 

Now Tv Software Slow

Hi i have now tv boxes and i am finding the software slow and yes i have updated to the newer version.

sb64 by • Scholar 2
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Resolved! Internet down

My internet as been down since 6am this morning been ringing all day but not been getting through to get it fixed Ive done all the checks reset it all I'm getting is 2 green lights but internet light as not come on when will this be fixed as it's bee...

no information available

for the last 2 days my system keeps saying no information available and no signal. when doing a check it says i still have internet but am unable to watch anything.. any help appreciated as i'm paying to watch nothing

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