NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Buffering issues with new box (black box)

I have had my now tv box for just over a week and try as I might I have not yet successfully watched anything in full.When I select a film or programme the four coloured balls swirl around, the programme begins and then the balls swirl ( blue, pink, ...

Cannot connect to new BT Home Hub

Hi. We have had to change to a new BT home hub as the old one was faulty. The Now TV box (black) will not connect wireless, and cannot connect by ethernet as the hub is the other side of the room and cannot be moved closer. There is a padlock show...

I didn't get a landline

Hi, I received a kit which contains the wifi hub/modem. But they say I also have telephone, but I only got the router. No landline

Resolved! UKTV Play app not working on black box

For the last few days, when I click the UKTV Play app I just get dumped back to the NOW home screen. I've tried restarting the box.

Engineer to install at a new address

Hiya, I have moved to a new address and need an engineer to come out to install my box. It would need a full set up as I don’t appear to have existing outlets etc. Thanks

Nowtv Box Broken

My box is now broken and cannot connect my HDMI cable to it. I Nedd a replacement yet cannot get help anywhere on this site.

Resolved! Unable to connect to wifi

I have previously been able to connect to my wifi with my NOW TV box but have been unable to do so today. I have entered the correct password but it would not connect and displayed an Error 014.30 message. I tried disabling pings but this did not wo...

Black Smart TV Box not working

Help please ... my Black Smart TV Box is not working. It will not switch on ... I have already tried the factory re-boot but nothing happens. When I do the re-boot, there is a blue light on the front of the Black Smart TV Box which flickers on/off .....

Resolved! My internet keeps dropping

I am quite fed up with NOWTV internet keeps dropping. since we have been up this morning it must've dropped every 2 minutes. NOW TV having 0 contact numbers and these stupid automated services are ridiculous.Shocking service.

Sports HD

Just added boost to my sky sports package. And there's definitely no HD quality. Is it suppose to be a separate HD channels? Any ideas or I'll just cancel the boost. Many thanks.

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