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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Parental code

HelloI have now tv on my smart tv and I just signed up to have sky movies and it keeps asking me for a pin which I chose and it refuses it so I reset it and it still refuses it. I signed out and back in and it still doesn’t accept the pin how am I su...

No sound!!

So, have had now tv box (black) for a while now and using on a Toshiba tv. I don’t use an app, just go to my hdmi setting. The problem is for no reason the sound has stopped when on now tv but fine on Toshiba. Have tried all the tips I can find but n...

Resolved! The region isn't supported

I've tried to put a film on this morning and my black box is saying (Sorry, the region you're trying to watch NOW TV in isn't supported) and to type roam into the help page.I've gone in to the help page, that didn't help much.I'm in the UK and my set...

No channels found

Might be a silly question but… After the strong winds last night we have lost all channels on our Now TV black box.when trying to search for the channels again it states ‘make sure your tv Ariel is properly connected to your now tv box.’ is this the ...

Internet box

I just wanted to talk to a person without phoning about getting a new Internet box because my box that I have had for around 4/5 years is overheating and I feel it is a fire risk, but no now tv makes it soo difficult to work anything on this app and ...

Remote control works ok then only some commands recognised

I have a Now TV 4500sk box.  All was fine until recently when the unit kept randomly switching off. Unplugging the psu from the box and replacing it had no effect. Unplugging the psu from the mains and replacing it caused the box to power up and work...

Constant Pixilated Picture! Beyond Annoying!

Help!this has been going on for weeks now but i can never be bothered to try sorting it out. My Now TV picture is constantly pixilated. I nearly always start watching something and it goes from bad to worse and I just give up!i have a tv and box upst...

Buffering issues with new box (black box)

I have had my now tv box for just over a week and try as I might I have not yet successfully watched anything in full.When I select a film or programme the four coloured balls swirl around, the programme begins and then the balls swirl ( blue, pink, ...

Cannot connect to new BT Home Hub

Hi.  We have had to change to a new BT home hub as the old one was faulty.  The Now TV box (black) will not connect wireless, and cannot connect by ethernet as the hub is the other side of the room and cannot be moved closer.  There is a padlock show...

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