Showing results for 
Search instead for 
Did you mean: 


⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 33 replies
  • 0 thanks

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Engineer to install at a new address

Hiya, I have moved to a new address and need an engineer to come out to install my box. It would need a full set up as I don’t appear to have existing outlets etc. Thanks

Megan by Advocate
  • 1 replies
  • 0 thanks

Nowtv Box Broken

My box is now broken and cannot connect my HDMI cable to it. I Nedd a replacement yet cannot get help anywhere on this site.

Gina by Advocate
  • 6 replies
  • 2 thanks

Resolved! Unable to connect to wifi

I have previously been able to connect to my wifi with my NOW TV box but have been unable to do so today.  I have entered the correct password but it would not connect and displayed an Error 014.30 message. I tried disabling pings but this did not wo...

Black Smart TV Box not working

Help please ... my Black Smart TV Box is not working. It will not switch on ... I have already tried the factory re-boot but nothing happens. When I do the re-boot, there is a blue light on the front of the Black Smart TV Box which flickers on/off .....

Matt1 by Mentor
  • 6 replies
  • 4 thanks

Resolved! My internet keeps dropping

I am quite fed up with NOWTV internet keeps dropping. since we have been up this morning it must've dropped every 2 minutes. NOW TV having 0 contact numbers and these stupid automated services are ridiculous.Shocking service.

Sports HD

Just added boost to my sky sports package. And there's definitely no HD quality. Is it suppose to be a separate HD channels? Any ideas or I'll just cancel the boost. Many thanks.

Now TV (Box) please help - reset

Hello,I am have a small black Now TV,  about  years old, given to me recently. I tried to reset as per the instructions, but when turning on appears the old initial Now TV image and then turns off.  My TV is old, only has access for HDMI.How can this...

AF by Observer
  • 1 replies
  • 0 thanks

Resolved! Interference on other tv

I have the old type black nowtv box on my tv.  It is connected to a dish too.  The tv in the next room is connected to an old type outdoor aerial.  When I watch anything through the nowtv box the other tv becomes pixelated.  We have unplugged everyth...

Lucy by Advocate
  • 1 replies
  • 1 thanks

Resolved! Removing devices and enabling a forced stop on devices

Hello all, I'm trying to enable a forced stop of all the devices on my account. There is somebody using a box on my account and it isn't a box which I have bought or it having been granted access to be used on my account by me. I was hacked just over...