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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

no volume onnow tv box

hi we have just set up our new now tv box via wifi got great picture and network coverage but no sound at all any ideas please

Same thing as everyone else

I have deleted now TV from 1 device and put it on another and now it's telling me I can't add now TV to the device until the 1st. Considering I'm paying for entertainment pass I should be able to watch it!!! Please help my child is driving me up the ...

Now TV Black Box

Hi all, I have just installed my new NowTV box, registered, connected it to my network, created an online account and I now have a screen on my telly called "My Apps" with the green NowTW in the window.  When I click on it, nothing happens?  Have I d...

password problems

Hi, I have had my box delivered and have eventually got over the ping thing, would have helped me if you had provided better instructions as it seems a lot of people have problems setting up their boxes. Now my password does not work.  I have looked ...

my nowtv

my now tv box wont take my passcode i brought it on sunday with 3 mouth pass it keep comeing up it dont reginnise eather of them and i cant get though to live chat HELP

Can't watch tv

hi all - I have got the now tv app, and previously had a movie pass, and now have an entertainment pass. I can watch things on my iPad with ease but cannot seem to watch via my now tv box even though it has the app. I have logged out, and back in. Tr...

Can't watch now tv

Why can't I watch now to tv on any device? Have deleted, reinstalled, changed password. What more can I try?