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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Now Tv not working?

Hi, Thanks in advance for any replies and help!I have active purchases for entertainment, movies etc. But Now Tv doesn't work? ITV, Damand 5 etc are all working fine, just the NowTV app? This has been happening for the past two days. I have reset the...

Where is the Live TV

Can anyone help point me to the live channels on NowTV black box.  I must be missing the obvious, but cannot trace them?  Thanks 

My box keeps disconnecting from my tv

Hello,  While trying to watch any app through the now tv box, every 3 or 4 mins the box will lose connection to the tv.  The program/app you are watching continues to play and you miss about 20 secs each time. I've tried all 4 hdmi ports and 3 differ...

Now tv app missing

Go to settings n system System update. Update it n all is down. The app is back n we can watch tv!!!!!

now tv box not working

Money has been taken out for the entertainment pass but we can't get anything on our box


i want to speak live chat

Username and or Password not recognised

Hi there - have bought black nowtv box as gift for Mother. When purchased set up username & password but when registering Entertainment pass set up different account name (as original not accepted) Now cannot set up box as won't accept password with ...