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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Unauthorised Payments Taken

There has been a payment taken from my bank when this should not have happened. I advised when set up that i did not want to carry on this. please refund me. Its impossible to get in contact with anyone on this.

problems!!! now tv box

Anyone else have to reset their box EVERY SINGLE TIME they want to use it?? Fed up of trying to talk to someone about this problem can't speak to anyone cos the live chat isn't working was told the first time it happened with definitely wouldn't hap...

Oops something went wrong. We are working on it.

Hi I have recently got a Now Tv box. All the apps work normally including the NowTv app but when I try and access a show from the home screen or from the Best of catch up screen the error message 'opps something went wrong. we are working on it.' kee...

Poor quality streaming

Hi  I have just got a now tv box but I am having trouble setting it up I was told that I could use the cloud to conect up my box but just keeps coming up unable to conect and error code 003 have I been told wrong info and just wasted my money if any ...

box constantly rebooting

Good evening, I bought two now tv boxes a couple of months ago. I set the first box up and all was working great, until yesterday when I rebooted my router (for an independent reason). When I switched on the now tv box the next time it failed to reco...

Resolved! Moved address and switched to BT YouView

I have recently moved address and seem to be unable to get my NOW TV Box working - I've followed the instructions - plugged the HDMI cable from NOW TV box to TV, plugged NOW TV box with ethernet cable to YouView Hub and plugged NOW TV box into mains ...

PlayStation Vue??? coming to NowTV boxs too???

kids pack on nowtv box

Could someone please tell me how to get the kids pack on my nowtv box? I have been trying to sort it out all day and can't find it anywhere? Although I have had an email saying it is available?

Kids pass

Sorry I am new to forums etc but....Have been trying to "locate" the new kids section on my now to box and I can't find it???Do I need to do something to my box?Thank youFrom confused mummy


i purchased a now tv box on 29 may, with 2 months movie tv have took 16.99 from my account 2 weeks ago...i would like this refunded as soon as possible please